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April 30th, 2012

In today’s world of computerizing everything, we all find ourselves with lots of files on our computers. Everything from instruction manuals, to music, to financial software is ending up on our hard drives. Inevitably we find out that some of those files ended up in a location we really don’t want them. Maybe a hard drive is full and you need to move files to a new larger hard drive. Maybe you need to move old items to an external drive for archiving. Moving files from one location to another is fairly easy in small amounts, but the larger the number of files involved, the longer the process takes, and the trickier it gets.

Naturally, the more files you need to copy, and the larger the total size, the longer it will take to copy them. Sometimes a file might be in use and can’t be copied, halting a copy job in the middle, leaving you lost as to what’s been copied and what hasn’t. Also, the more files you have, the longer it takes to copy them; what if you need to edit one while you are copying them? Microsoft’s built in file copying utility doesn’t address these issues, and they long ago recognized they needed a utitlity with a little more umph to it. After a couple of rounds of trial and error, one of Microsoft’s techs came up with “Rich Copy”.

Rich Copy is available as a free download from this link to Microsoft’s website. For some reason it is labeled “HoffmanUtilitySpotlight”, so you will see the program referred to as this cryptic name once in a while. After you download and install it, you’re ready to start copying massive amounts of files.

Below the menu’s, you will see three entry boxes. You can graphically browse to the location you want to files from and to, in order to fill in the first two boxes. These selections will include all files and folders below the selected location. The third box, Options”, can be filled in by clicking on the button on the far right-side. Before getting overwhelmed by the many checkboxes, the default options work in 90% of situations, so you can leave almost everything as it is in most situations. The major factor in speeding up the copies and taking full advantage of the program is to adjust the “Thread number”.

“Threads” in computers refers to the number of actions a program can handle at the same time, in this case it means the number of files that can be copied. For reference, a standard file copy is single threaded and copies one file at a time. RichCopy is multi-threaded and can be configured to handle 3, 5, 10 or even more file copies at a time. The only limit will be how fast your computer process information. The three thread options detail how many different folders/directories to scan for files to copy, how many directories to copy from at the same time, and how many files to copy at the same time. Even more significant, if you have separate folders, you can open Rich Copy a second (third, fourth, …) time to copy those files and folders at the same time. Keep in mind that the more files you ask your computer to copy, the more work you are asking your computer to do.

As an added bonus, this software can remember what files it has copied from one location to another. If you go back and ask it to repeat a file copy, it is configured to scan for what files are already in the destination location and only copy those that don’t exist or haven’t changed. This is great if you get interrupted in the middle of a copy, or want to update an archive every few weeks.

In terms of power, the only limit to this software is the speed of the computer you are running. Once you are familiar with the basics, you can start working with some of the methods RichCopy uses for comparing files that have changed, and how it handles the results of those scans while it is copying. If you are going to be repeating a folder copy several times, you can even write scripts that will allow you to run a folder copy without having to reconfigure RichCopy each time.

If you have any questions about where and how to use this utility, you can always contacts through InfoStream’s website.

 

 

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April 26th, 2012

“Go clean your room!”

Whoops, I mean ‘Go clean your computer!’

 

Just like every other piece of equipment, computers get dirty. Now, dirty can mean a couple of different things. Some dirt is physical, and can be cleaned out with a damp rag. The more complicated dirt is the messy files that fill up a computer over time and never get cleaned out. Files like temporary internet files, deleted files in the recycle bin, and old applications that are no longer needed. While it is possible to manually go through and clean out all of these items, there is a tool that will allow you to take care of most of this through one easy interface. CCleaner does all of the hard work for you, once you tell it what to do.

 

The first step, of course, is to download and install it. You can get a copy by opening a browser and going to www.cleaner.com. It will redirect you to www.piriform.com/ccleaner, so don’t freak out that you’ve been infected. From there you can download the free version. The website will promote their more robust full version, which adds some nice features. You can take a look and decide if you want to upgrade, but that version isn’t free. You can also look at some of the other products they are promoting at the same time. Once you’ve downloaded CCleaner and installed it, you can open the software and start cleaning.

 

CCleaner divides it’s tools up into 3 categories. The Cleaner section erases unnecessary and unwanted files all over the hard drive. It will clear items from Internet Explorer, Google Chrome, and Mozilla Firefox. It will also clean out old, no longer necessary Windows files. Finally, it will look into a long list of other programs to clean out temporary files they have created as well, such as Adobe Acrobat, Microsoft Office, Quicktime, and Skype just to name a few.

 

The Registry section reviews all of the entries in the registry, finds “orphaned” items and removes them. It offers to make a backup of the registry before it deletes them, which I highly recommend. Remember, the registry manages everything about the computer, so if it makes a mistake it could stop something from working. Backups are necessary to recovery from that. After it has backed up the registry, you can have it remove the recommended files.

The Tools section cleans up everything else, with options for uninstalling unnecessary software, disabling unwanted items from startup, removing old system restore points, and cleaning the empty spaces on your hard drive. A word of warning when uninstalling software: if you uninstall something you later find out you need, you will need to reinstall it from scratch, so make sure you have the original disks or the downloaded install files if you aren’t absolutely sure you won’t want it back. If you aren’t sure about a particular program, do some researching before you uninstall it! The Startup section shows all of the programs that open when you start the computer or open Internet Explorer. It hides all of the critical Windows programs, so you can disable or delete items here without worrying about breaking the system. The System Restore section allows you to remove old restore points of your computer, but these files aren’t very large so I would not work with this too often. The drive wiper cleans up all of the “empty” areas of the drive. In general they aren’t truly empty, just identified by the computer as unimportant and available for overwriting.

 

CCleaner provides many options for cleaning your computer. Some of them will improve organization and allow you to find what you need more effectively as well as providing a minor improvement in the speed of your computer. The uninstall tools and the Startup cleaners will allow you to drastically improve the performance of your system by eliminating software you don’t need it to run anymore. By spending a little time with this software, you can save a lot of time down the road.

If you have any additional questions you can reach us by heading to our website at www.InfoStream.cc.

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March 6th, 2012

Backups are the most important safety net to protect your computerized information from being destroyed. One way to imagine their importance of is to picture how things would work if that data were suddenly gone. Based on your stomach’s reaction to that chilling thought, you now have an idea of how important your data is.

Following that discussion with their intestines, many people buy in and get a full-featured, well designed backup system including daily backups, off-site rotations, and journals proving that the backups are being run as expected. They finally get that sick feeling out of their stomach and get a good night’s sleep.

The truth is that while this is a huge step and eases much of the load, there is one more critical step before you can get that well-deserved sleep. Now that you have the backup, have you proved that it is enough protection in an emergency? Have you performed a test restore that shows that you have all of the pieces in place to recover from a catastrophe?

Test restores start simply. Grab a file or two from your backups and restore them back to your still functioning system. If you can open the files when you are done, the restore was successful. This doesn’t take a lot of time, and it proves that the core backup processes are working the way they should. These kinds of restores are the most common and are used all of the time when files are accidentally deleted.

However, a more critical test is commonly ignored or bypassed as either too expensive or too time consuming. This involves testing the full disaster scenario where the server is completely dead or unusable, and you are required to return the systems to service using a completely different piece of equipment. Many people don’t experience the thrill of this challenge until they actually have a problem of this magnitude. That is (obviously) the worst time to start learning what you need to perform a full restore.

In addition to a new server what else do you need? In many cases, you also need additional CD’s and DVD’s to boot from to initiate the restore to the new hardware. Where are they? Do you know how to use them? What about extra non-standard hardware devices added on to the original server? Can you obtain replacements for those parts? Are there any settings on the server that need to be reset after the restore is complete? Can you get that information from anywhere other than looking at the server? (Remember you are assuming your server is not available). Do you have offline copies of your hardware and software support contacts? Do you have a disaster recovery kit that has all of the necessary items gathered together in one location?

If you don’t have the correct answers for all of these questions, then it’s time to go back to a lab and test your disaster recovery plans. Additionally, DOCUMENT everything that happens in those labs, correct the sticky areas and test it again. When a server has crashed, everybody’s blood pressure goes up. If you have documented everything, you won’t be asked for any creative computing restores when you are least able to handle it.

If you have any questions about your backups, or would like some advice and assistance about performing some of these tests, InfoStream is willing to discuss these issues in detail. Let us know about any questions with backing up your data or recovering it back to a useable state.

 

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November 18th, 2011

Here’s a scenarios most of us have faced. Somebody has asked a question about their computer, about how a specific file should be formatted, or how to configure a setting on the OS. You are in a different location, and you would be able to help them if only you could see their screen. There are several options available to you (Go2MyPC, LogMeIn, VNC), but most solutions require a lot of initial setup in order to function by somebody with a lot of technical knowledge.

For this sort of unplanned remote access, there is a website that has done all of that prep work for you, and is offering it free of charge. This website is http://join.me . It’s a little different than most websites, you’ll notice it doesn’t start with www or end with .com. Just have people on each computer go to this website.

Once at the website, have the person whose screen you want to see to click on the “Share” button. They’ll need to download and run a file that that button prompts them to access. Once it runs, a small window will appear at the top of the screen with a 9 digit number. You can then type in that 9-digit number into the “Join” box and click the “Join” button. The two computers will sync up and you will soon be able to see and control the Sharer’s computer. Once you have finished sharing the computer, just close the join.me window at the top of the Sharer’s computer and the applet will uninstall itself.

A lot of people question how something this useful can actually be free. Where’s the catch? That’s one of the phrases I use to analyze if something is useful or a spyware download. Here’s how it works. Join.me is a subdivision of LogMeIn. They are using this simplified version to advertise a more powerful version of the same software. The Pro version includes extra features like being able to switch which computer is being looked at without disconnecting and reconnecting, and also allows up to 250 computers to connect to the Sharing computer for large scale demonstrations.

That can get a little more complicated, but for the basic one to one computer screen sharing, join.me provides a quick, simple access even though no preparation was setup before hand.

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November 16th, 2011

Every computer on a typical network is assigned a unique series of numbers specific to that network that identifies it separately from all other computers and devices (printers, routers, switches) on that same network. This is also true of anything connected to Internet as well. This series of numbers is referred to as the IP address. IP stands for Internet Protocol.

Every computer and server on the Internet can be reached through its IP address, whether you are trying to get to a website hosted on it, or sending email to a mailbox stored on it, or even connecting to it to work interactively with a remote desktop or application.

I can hear your first comment already: “But I’ve never typed in a number to get to a website.”, “I type in a domain name, not a number, to send email to somebody!”. Because people tend to remember names much easier than numbers, another system was setup to make using these numbers, DNS. DNS acts much like a phone book for computers, matching domain names to IP addresses the way a phone book matches people’s names to phone numbers. This system works so smoothly that for most scenarios you don’t even need to know that IP addresses exist.

However, many home networks don’t get a DNS entry setup, as their IP address changes on a regular basis. This isn’t normally a bad thing, but it does make it trickier to find out what IP address you are using to get to the Internet. In the unusual case where you need to find out what your IP address is, there are actually a few websites you can visit that will tell you what your IP address is for you.

Www.whatismyip.com gives you your IP address and also provides more information about IP addresses in general and DNS.

Www.ipaddress.com will show you your IP address and some more information about your connect as well.

It isn’t often that you need to worry about what IP address you are using to connect to the Internet, but when you need it, these websites make it simple to find out.

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October 19th, 2011

One of our greatest advertisements is your satisfaction. If you are happy with our service, we would love it if you would tell others about us. (If you are not happy with us, please tell US). With that in mind, let me tell you about our new promotion.

If you refer a new contact to us, and we provide them 5 hours of service, we will give you $200.00! That’s right, any new client you send our way is worth money in your pocket. But wait, there’s more! If that same referral uses InfoStream for 300 minutes, we’ll still give you $200.00! So whether it’s 5 hours OR 300 minutes, you get the $200.00. Still not enough? Well, OK, but only because we like you…if that contact gives InfoStream 18,000 seconds of ….. well, you get the picture.

Please tell your friends and colleagues about us and we will provide the same excellent service to them that we have provided for you.

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October 19th, 2011

Would you like an hour of free computer support? Maybe you have some minor computer issues you need cleaned up, or just want to learn some new tricks for your computer, or even a tune up and speed up of that computer. It could be a training-planning seminar or a review and maintenance of your software. Or if you have something else in mind, let us know and we’ll take care of it.

Now, how do you get this free hour?

InfoStream is looking for a little help from you. If you have a website, we’re asking for you to add in a link that points back to your excellent IT support company. It could be a link to our main page, or a direct link to our newsletter sign-up page, or even a link to our blog. The newsletter and blog both provide current articles by InfoStream staff and additional articles from across the country on a wide range of topics, some technical, and some informational. We do request that the link be on your website, and not in a blog post.

If you decide to set that link up, let us know! Send one of us an email with the link, and we’ll give you that hour of free help on anything you want.

So give your web designer a call.

And then give us a call!

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October 19th, 2011

Here’s a little challenge to stimulate the brain cells. The following quotes are from various movies. To give you a little help, we’ve given you the year of the movie’s release. They all have something to do with computers and technology. Your mission, should you choose to accept it, is to identify both the name of the movie, and the person who said the line.

The answers will be at the bottom of the newsletter.

 

  1. “You’re in trouble, program. Why don’t you make it easy on yourself? Who’s your user?” (1982)
  2. “Greetings Professer Falken, Would you like to play a game?” (1983)
  3. “I’m Sorry Dave, I can’t do that.” (1968)
  4. “Never send a human to do a machine’s job.” (1999)
  5. “R2-D2, You know better than to trust a strange computer.” (1980)
  6. “He got me invested in some kinda fruit company.” (1994)
  7. “No, I’m from Iowa; I only work in Outer Space” (1986)
  8. “Look, you are probably going to be a very successful computer person. But you’re gonna go through life thinking that girls don’t like you because you’re a nerd.” (2010)
  9. “I asked for a car, I got a computer. How’s that for being born under a bad sign?” (1986)
  10. “Caution: Rogue robots. Caution…” (2008)
  11. “I don’t know how to work this!” (referring to an iPhone) (2008)
  12. “Sir, they hacked a firewall in more than ten seconds! Even with a brute force attack, a supercomputer would have to take twenty years to do that!” (2007)
  13. “COMPUTER DO SOMETHING!” (2005)

===============ANSWERS ARE BELOW HERE================


Speaker                                             Movie

 

  1. Master Control Program                       Tron
  2. WOPR                                                   WarGames
  3. HAL 9000                                             2001: A Space Odyssey
  4. Agent Smith                                         The Matrix
  5. C-3PO                                                  Star Wars V: The Empire Strikes Back
  6. Forrest Gump                                       Forrest Gump
  7. Captain James T. Kirk                           Star Trek IV: The Voyage Home
  8. Erica Albright                                       Social Network
  9. Ferris Beuller                                        Ferris Beuller
  10. Ship’s Computer                                  Wall-E
  11. Carrie Bradshaw                                  Sex and the City
  12. Maggie Magsden                                 Transformers
  13. Arthur Dent                                         Hitchhiker’s Guide to the Galaxy

 

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October 11th, 2011

Everybody knows this story. You got your shiny new computer and loved how fast it moved. Time passes, and it’s not so exciting and new anymore, and it is super slow. Several factors can contribute to this. One of the problems is fragmentation of the hard drive. Your hard drive stores data on a round disk inside its container (picture a small CD and you’re close). It starts off with all of that data centrally located around the inside of this disk where it is quickly accessed. Over time, more files get written to the disk, and some are deleted. As files get added and removed, they are scattered all over the disk, making it harder (and therefore slower) for the computer to pull those files out when needed.

To correct this problem, you need a Defragmentation program which is used to “defrag” your computer. Microsoft included a simple defragger but it is very slow. A much faster defragger has been created by Auslogics. It does in minutes what the Microsoft version takes hours to do and it is also free. You can find it at http://www.auslogics.com/en/software/disk-defrag/download/. They have some other products on their website, but several of those do have a cost attached.

Now that you’ve downloaded and installed it, it is very simple to run. Just open it up and the click defrag button on the first screen. There is a chart on the middle right that explains what each colored square means. The graph in the middle is set so that the inner portion of the disk is toward the top and the outer portion is at the bottom. As it runs, you’ll see it moving squares up to represent the files moving to the center of the drive.

There are a few options in the Settings menu that can help you tweak the performance, and also schedule the defrag to run automatically periodically.

Auslogics Disk Defrag is a straight forward program to help speed up your computer, but it is not the only answer. Stay tuned to InfoStream’s Blog for more ideas and tips on keeping your computer in top shape.

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September 28th, 2011

Here’s the scenario. You’re working on a document with a co-worker. Or your computer support engineer is showing you something on your computer. They’re at the keyboard typing in an important sentence and then, POP, the phrase he was typing is suddenly switched to a bold, italicized font. A few seconds later, they rolled through a few menus, and inserted a clip art. And they didn’t touch their mouse once!

On your computer, there are at least 3 different ways to get everything done. Some people love their mouse, but others do a lot of typing, and having to switch to their mouse occasionally slows them down. Windows has added keyboard commands to duplicate the function of most things you can do with a mouse. The biggest trick is learning them, and then memorizing them.

Here’s some good news. Clues to many of them can be found right in the menus of the software you are using. In software most shortcuts are a combination of the CTRL key and a letter. In Office 2010 products, hovering with your mouse over a menu item will show you the shortcut. With older versions, the menu items will have an underlined letter. Pushing the CTRL key and that underlined letter will be the shortcut for that menu. For example, pushing CTRL-C would be the same as Clicking on the Edit menu and then selecting Copy. A few of the more common shortcuts included in almost all software are listed below:

CTRL – S    Save

CTRL – X    Cut

CTRL – C    Copy

CTRL – V    Paste

CTRL – B    Bold

CTRL – I    Italics

CTRL – U    Underline

For a more comprehensive list of Keyboard shortcuts for most Microsoft products surf over here. On that page, just click the link for your software and view the options!

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