If a member of your team tells you they need a new laptop or other device because they’ve lost it, don’t just think about the cost.
You’ve also got to consider the data security of the lost device. Here are a few key questions you must ask yourself…
Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.
Microsoft’s recently revealed that more than 35.7 billion malicious emails were sent to its customers last year.
Fortunately for us, the tech giant blocked 1,000 of these malicious emails every second of 2021. That’s about 31.5 million seconds.
Many of these attempted attacks came in the form of phishing emails – where attackers attempt to trick us into clicking a link that will install malware onto a device or even across an entire network.
Migrating workflows to the cloud, securing all company devices and software, and ensuring 24/7 data access are gargantuan IT admin tasks, especially as companies adopt flexible working arrangements post-COVID-19. Fortunately for Microsoft 365 Apps users, the admin center offers features that empower IT personnel to be more efficient and effective in handling these crucial responsibilities.
Each of the original types of cloud infrastructure — public and private — comes with their own sets of pros and cons. Fortunately for resource-strapped small- and medium-sized businesses (SMBs), they don’t need to conduct trial and error to see which one is best for them — they can simply reach a happy medium with the hybrid cloud.
When something’s wrong, you want a responsive IT helpdesk. With our clients we work on all aspects of their technology, especially making sure they have a suitable technology strategy. We’re also there for them when things go wrong. And that’s about having a highly responsive helpdesk. When you’re looking for a new IT support provider, there are two tests you must apply to their helpdesk.
For years, big companies have been harnessing the power of business intelligence (BI) to improve business performance. And for them, paying experts to analyze large data sets is no issue. It’s different with small- and medium-sized businesses (SMBs). SMBs also store large volumes of data, but many SMB owners are wary of spending too much on BI. Fortunately, there are plenty of budget-friendly BI tools and resources available for your SMB nowadays.
Windows 11 is the new kid on the block. It looks sleek and modern, and many users are tempted to upgrade to the latest Microsoft operating system (OS). But should you make the switch? Here are five reasons why you may want to stick with Windows 10 for now.
Modern web browsers and password managers come with a feature called password autofill. This helps users store and automatically use their account credentials to access websites and other applications. While password autofill is convenient, it comes with security risks.
