Blog
Plain-English technology and security guidance from the InfoStream team.
July 27, 2023
Maintenance Windows in Computer Services Maintenance windows are pivotal aspects of any computer service’s operational strategy, contributing to efficient service performance, reduced downtime, and a superior user experience. This article will delve into the ins and outs. Let’s first outline the key takeaways: Understanding the concept of maintenance windows and their importance in computer services. […]
There’s a new browser that keeps work and personal browsing totally separate. Here’s how it works and when it launches.
July 26, 2023
Quality in IT Support Navigating the landscape of IT support can be challenging, especially when you’re trying to ascertain the quality of service. It’s not just about resolving issues quickly; quality IT support encompasses numerous factors including proactive maintenance, excellent communication, and understanding unique business needs. Let’s delve into the key components of top-notch IT […]
Managing clutter on your desktop and hard drive is essential for maintaining peak computer performance. In this article, we will explore five common types of PC clutter that can slow down your computer and make it challenging to locate files. We’ll also provide you with practical tips to effectively eliminate this digital junk, streamlining your […]
July 25, 2023
Incident management in IT support is a key aspect of ensuring business continuity and minimizing downtime. It’s a part of IT Service Management (ITSM), which focuses on delivering quality IT services to an organization’s users or customers. The goal of incident management is to restore normal service operation as quickly as possible and to minimize […]
July 24, 2023
How Important Are Customer Service Skills in IT Services? With the rapid progression of information technology, the importance of customer service skills in IT services can’t be overstated. These skills, often overshadowed by the technical aspects of IT, are integral to delivering outstanding service that fosters client satisfaction and loyalty. This article delves into the […]
As technology advances, so do the risks associated with cyberthreats. Understanding basic cybersecurity terms is essential for business owners to protect their assets, data, and reputation. In the following sections, we’ll explore key cybersecurity terms and concepts that every business owner should be familiar with. Malware Malware is short for malicious software and encompasses various […]
July 21, 2023
In the dynamic field of information technology, the provision of support services is paramount for business productivity and continuity. Among these services, two prominent categories often stand out—on-site and remote support. Each has its own merits, demerits, and ideal usage scenarios, depending on the nature and needs of the business. This detailed exploration into each […]
July 20, 2023
Why it’s Critical for Business to Regularly Patch Software In today’s rapidly evolving technological landscape, businesses rely heavily on software to streamline operations, enhance productivity, and stay competitive. However, with the rise of sophisticated cyber threats, it has become increasingly critical for businesses to regularly patch their software. Software patches are updates released by software […]
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