Blog
Plain-English technology and security guidance from the InfoStream team.
March 8, 2023
In today’s digital age, businesses of all sizes are vulnerable to cyber threats. Small businesses may think they are too small to be a target, but they are actually more vulnerable than larger organizations because they often lack the resources and expertise to protect themselves. In fact, according to a recent report by Verizon, 43% […]
What are IT services? IT services are services provided by companies or individuals to help organizations manage and maintain their information technology infrastructure. These services can range from hardware and software installation and maintenance to data backup and recovery, network and cybersecurity services, and more. The three most important things to know about IT services […]
The three levels of technical support are: Level 1 Support: This is the first level of technical support, also known as frontline support. It involves handling basic technical issues that can be resolved quickly, such as password resets, software installation, and configuration issues. Level 1 support staff are typically the first point of contact for […]
Small- or medium-sized business (SMB) owners may think they’re unimportant enough to be targeted by hackers. But the truth is that SMBs are prime targets for hackers since they see these organizations — which have less security and fewer resources compared to enterprises — as easy marks. Fortunately, knowing who these attackers are and what […]
March 6, 2023
A business support specialist plays an integral role in an organization, providing administrative and operational support to various departments. This position requires a wide range of skills and expertise to ensure the smooth functioning of daily operations. In this article, we will explore the critical skills required for a business support specialist and how to […]
From Alexa to Siri, AI is already all around us, but names like ChatGPT, Dall-E and Jasper have blown up the internet. Let’s decode some of the language
March 5, 2023
IT support is a critical function in any organization, as it ensures that computer systems, networks, and other technology-related resources are working correctly. A good IT support person possesses a unique set of skills and qualities that allow them to excel in their role. Here are some of the key traits that make a good […]
March 3, 2023
Many people don’t realize just how vulnerable today’s computers and mobile devices are to nosy individuals and cybercriminals. However, by taking a few simple precautions, you can significantly improve your devices’ security, as well as the security of data stored within. Install anti-malware software No matter what type of device you are using, it is […]
March 1, 2023
Voice over Internet Protocol (VoIP) systems have many advantages over traditional telephone systems, but they also come with a unique set of risks. Because VoIP relies on the internet, it’s susceptible to hacking attempts, just like any other online system. Hackers can use a range of techniques to infiltrate your VoIP system, such as stealing […]
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