The three levels of technical support are:
- Level 1 Support: This is the first level of technical support, also known as frontline support. It involves handling basic technical issues that can be resolved quickly, such as password resets, software installation, and configuration issues. Level 1 support staff are typically the first point of contact for users experiencing technical difficulties and are responsible for triaging issues and escalating them to higher-level support if necessary.
- Level 2 Support: This is the second level of technical support, also known as advanced support. It involves handling more complex technical issues that require in-depth knowledge and expertise, such as network connectivity problems, server issues, and database management. Level 2 support staff are responsible for investigating and resolving issues that have been escalated from Level 1 support.
- Level 3 Support: This is the third level of technical support, also known as escalation support. It involves handling the most complex technical issues that require specialized expertise and advanced troubleshooting skills, such as software coding and hardware repairs. Level 3 support staff are typically senior-level technicians or engineers who work closely with product developers and vendors to resolve complex issues that have been escalated from Level 2 support.
