However good you are at running your business, you’ll not get very far without a steady stream of customers. So you need to look after them. One of the factors that differentiates good companies from great ones is customer relationship management, commonly known as CRM. Over the past few years, thanks to the huge growth in online reviews and social media, customers’ expectations have changed, meaning people now have more power and businesses need to adapt accordingly to respond to customer demand.
As a business owner you put everything into its success – your time, skills, and financial resources. With that in mind, you should take important steps to secure your business in the event of a disaster. Disasters, whether in the form of floods or IT system failures, compromise your company’s hard-earned reputation and client trust.
You are not alone in counting on Google power to keep your schedule in check – ever growing numbers of us turn to Google’s cloud-powered Calendar tool for a helping hand in organizing our day-to-day lives. But until now, Android fans have lacked some of the functionality available in the app on other platforms.
When you Google your business, does it show up in search results? The chances are it does, but if it’s buried on page 20 it’s not going to get much traffic. If this sounds like you, Google has started a new initiative to help small businesses rank higher more easily.
For businesses using Facebook to promote themselves locally, nationally or even globally, your page like count is pretty much the holy grail. It’s arguably the most important metric you can use to get a handle on the reach of your posts and the effectiveness of, and return on investment, from your Facebook marketing efforts.
iPhone users around the world rejoice – your busy life can now be kept in order on your favorite smartphone, as Google has finally unveiled the long absent Calendar app for Apple fans. There will be no more trying to half-heartedly integrate the features of Google Calendar with your iPhone’s in-built scheduling tools.
In today’s technology-driven world, everyone uses email as the central hub for their personal internet activities, whether it’s communication, forum registration or newsletter signups. Email is one of the most useful tools the internet has made possible.
Meetings are meant to be hotbeds of production, where decisions get taken, people get updates and projects get moved forward. Yet all too often, they become a strain on your workforce’s productivity, hours out of the day when staff are taken away from their jobs to sit in inefficient sessions which are too long and lack pace and focus.
You’ve been using your break/fix contractor for years. For the most part, he’s been reliable and helped your business run a smooth IT operation. But you’ve been hearing more and more about Managed Services, and it’s peaked your interest. If you’re thinking about making the jump from break/fix to Managed Services, here are a few compelling ideas to consider.