The best practices in collecting customer data

Customer data offers an insight into information such as customer demographics, behavior, and preferences, enabling businesses to create quality products and positive experiences that will cater to their client base. But it’s not enough for a business to collect customer data — it must collect data that is useful and relevant. Here are some of […]

How robust dashboards can help your business

A dashboard is a business intelligence tool that displays metrics and key performance indicators (KPI) for organizations. Dashboards provide you an overall view of how your business is performing. Here are some uses of dashboards in real-life business situations. Marketing insights An organization’s marketing department analyzes a significant amount of data from various channels. Whether […]

4 ways to make video calls better in 2021

I think we can all accept by now, that video calls will continue to be a staple of business communications next year.

But did you know you can considerably improve your calls with just a few little tweaks? There are four key areas to pay attention to.

We’ll show you what to do and how to do it, in our brand new video.

How business intelligence can help small businesses

Before, hiring specialists to analyze business data entailed costs that only large companies could afford. This was one of the reasons why small- and medium-sized businesses (SMBs) were hesitant to implement business intelligence (BI). But times have changed. SMBs now have access to a vast range of business tools that can improve data management processes. […]

Reasons why a CRM is good for your business

Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) systems. Imagine buying a product, and it breaks the first time you use it. You contact customer support and describe the […]

Is your business continuity plan doomed to fail?

No business continuity plan is perfect. Each plan has risks that can result in your business’s failure if not taken into account from the start. But don’t blame it all on your managed IT services provider (MSP) — often, a system’s design has loopholes to start with. Let’s take a look at some of the […]

Microsoft Teams is perfect for video calls

Have you been using Zoom for your video calls? Microsoft Teams is a better business solution and keeps all your activity with your staff in one place. Here’s our round-up of the latest video call features added to Teams. Since March we’ve all been using video chat more. A LOT more. Thanks to the pandemic, Zoom has become a household name. Even your grandma’s heard about it. But for your business, have you given Microsoft Teams a proper look?

If you’re unhappy with your current IT provider

If you’re unhappy with your current IT provider

So look – cards on the table. We’re now open to new clients again.
It’s been a weird old year for most businesses round here. And if one of your frustrations has been your current IT support company, we really should talk.
This video tells you why.

4 Tips to help you capitalize on technology

Businesses that take advantage of innovative technologies often come out better equipped to compete as they grow. This is why many companies are continuously seeking innovations that improve operations and reduce costs. Small businesses like yours can take advantage of new tech too — just follow our tips. Be an early adopter One of the […]