Alan was interviewed by WPTV about the reasons behind the lengthy closure of the Martin County Tax Collector Office.
It usually starts with a fake email he said, sent to try to get someone to click on a link which then runs something which scrambles all the files on the network. A password is put in place in order to unscramble the files which makes the date utterly useless without the password. Then they let you know that unless they receive a large amount of money, the files will not be unlocked.
Apparently, the tax collector has brought in a private company to try to recover the network.
Alan said getting around ransomware is nearly impossible unless there are good backups in place. it’s not a good sign if they have already spent two weeks trying to recover the network so there must have been some very major, mistakes made,"
Is it likely customers’ personal information being out there? Typically no. However, it can happen and the Tax Collector’s office is likely in panic mode.