Is an MSP an IT company?

Is an MSP an IT company?

Is an MSP an IT Company?

Key Takeaways:

  • Understanding the role of an MSP.
  • Differentiating between MSPs and traditional IT companies.
  • The benefits of partnering with an MSP.

What is an MSP?

A Managed Service Provider (MSP) is a company that remotely manages a client's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. They offer a range of services, from network management to cybersecurity solutions. While MSPs are indeed IT companies, they operate differently from traditional IT companies in several key ways.

MSP vs. Traditional IT Company: The Differences

  1. Service Model:
    • MSP: Offers continuous, proactive services under a subscription model. They monitor and manage IT systems, often preventing issues before they arise.
    • Traditional IT Company: Typically operates on a break-fix model, where they address issues as they come up, often charging per incident.
  2. Scope of Services:
    • MSP: Provides a comprehensive suite of IT services, from cloud solutions to cybersecurity. They often tailor their offerings to the specific needs of a business.
    • Traditional IT Company: May offer a narrower range of services, focusing on specific IT tasks like hardware installation or software updates.
  3. Relationship with Clients:
    • MSP: Builds long-term relationships with clients, understanding their business goals, and aligning IT strategies accordingly.
    • Traditional IT Company: Engagements might be more transactional, focusing on one-off projects or tasks.

Why Businesses Choose MSPs

  • Proactive Approach: MSPs monitor IT systems 24/7, catching and resolving issues often before they impact the business.
  • Cost-Effective: With a subscription model, businesses can predict IT costs and avoid unexpected expenses.
  • Expertise: MSPs bring a wealth of knowledge and stay updated on the latest tech trends, ensuring businesses have access to cutting-edge solutions.
  • Scalability: As a business grows, an MSP can easily scale services to meet changing needs.
  • Focus on Core Business: With an MSP handling IT, businesses can concentrate on their primary objectives and operations.

How to Choose the Right MSP for Your Business

When considering partnering with an MSP, it's essential to evaluate their expertise, range of services, and client testimonials. Speaking of which, here's what clients have to say about their experience with InfoStream.

  1. Understand Your Needs: Before searching for an MSP, identify your business's IT needs. Whether it's enhanced cybersecurity, cloud solutions, or regular IT maintenance, knowing your requirements will help you find the best fit.
  2. Check Their Expertise: Ensure the MSP has experience in your industry. For instance, if you're in the legal sector, see how they've assisted attorneys in the past.
  3. Security Measures: Cybersecurity is crucial. Check if the MSP offers robust security solutions. InfoStream's ultimate security secret is a testament to their commitment to client safety.
  4. Response Time: In case of IT emergencies, you want an MSP that responds promptly. Quick response times can prevent potential IT disasters.
  5. Client Testimonials: Always check reviews and testimonials. They provide insights into the MSP's reliability, professionalism, and quality of service.


Q: Are all IT companies MSPs?
A: No, while all MSPs are IT companies, not all IT companies are MSPs. MSPs offer managed services under a subscription model, while traditional IT companies might operate on a break-fix model.

Q: Can MSPs cater to specific industries?
A: Yes, many MSPs offer tailored services for particular sectors. For instance, InfoStream provides specialized solutions for nonprofits and land development.

Q: How do MSPs ensure data security?
A: MSPs employ various tools and strategies to safeguard client data, from firewalls to encryption. It's always a good idea to inquire about an MSP's security measures before partnering with them.

The Bottom Line

While MSPs are a subset of IT companies, their proactive approach, comprehensive service offerings, and subscription-based model set them apart. For businesses looking to optimize their IT operations, reduce costs, and access expert knowledge, partnering with an MSP is a strategic move. If you're considering such a partnership, InfoStream offers a range of services tailored to meet diverse business needs.

For a deeper dive into the world of IT and MSPs, check out this informative article on why businesses should adopt MFA now. It provides valuable insights into the evolving landscape of IT security and the role of MSPs in ensuring business safety.