InfoStream prides itself on providing the highest quality service possible. We are constantly evaluating our support options and adjusting how we operate to ensure we are doing everything we can to keep client networks running smoothly and efficiently. While historically we have limited our services to standard business hours (Monday through Friday, 8:00 AM to 5:30 PM), that has now changed.
InfoStream is now providing night and weekend services for clients to allow projects with extended downtime requirements to be performed without affecting business matters. Now you can plan a larger project without worrying about being able to respond to emails, or being unable to access databases and files during the project!
There are a few notes that go along with this increased service. Projects performed on nights and weekends are billed at a higher rate than projects scheduled during normal hours. Scheduling is subject to availability, as only 1 project will be scheduled for a night or weekend, and not every night or weekend is available for scheduling. However, Worry Free clients will receive priority when scheduling these projects.
While the cost of nights and weekend projects will be higher, this increase could be less than the cost of a loss of productivity during normal business hours. If you would like to discuss this new offering with somebody at InfoStream, you can call us at (561) 968-0046 or contact us by visiting our website.