- IT service providers
- Managed IT services
- Managed service providers (MSPs)
Don’t worry; they all essentially describe the same service, one that proactively supports the needs of clients in IT-related areas. As well as anticipating common problems, these services also respond to security threats and perform certain other tasks.
What Does an IT Service Provider Do?
You’ve had an insight into the answer already, but the truth is that IT service providers offer a wide range of services. Thankfully, our clients in West Palm Beach can pick and choose the features most important to them. Just some of the services you might select include:
- Technical support
- Software updates
- Infrastructure management
- Cloud management
- Data backups
- Emergency response
- Application hosting
- Data analytics
- Software installation, maintenance, and training
Let’s break down some of these services so that you get a better idea of what to expect. To start, technical support is always helpful because it means you have professionals to contact whenever something goes wrong. For example, if you own a car, you contact a garage when something breaks (always at the worst times!). On the other hand, we desperately phone the dentist when in agony over our teeth. Well, IT service providers are the dentists of the IT world.
Next, these services also make sure that all software is updated. These days, most people are almost trained to ignore updates. If an update pops up on the iPhone, you probably ignore it for several days before finally letting it happen. The problem with this is that many updates contain critical security improvements.
In a business context, you need to perform software updates at a convenient time (not while your team is trying to log on for the day). Thankfully, this is something the IT service provider will handle.
Elsewhere, data backups prevent losing critical data while emergency response systems react to attackers or even natural disasters.
Benefits of IT Service Providers
Now that you understand what these companies do, why should you consider investing in one? Firstly, it takes pressure away from your existing team and allows them more time to deal with other challenges. Also, it reduces costs for the business because you don’t need to buy expensive hardware or software; instead, the MSP has already invested in the best available systems.
Additionally, IT service providers lend an ear whenever technical issues arise, and the knowledge of the service keeps the technology infrastructure performing as expected. As we’ve seen, IT service providers also provide expert advice on security matters (while also taking care of some themselves). This closes the business off to hackers and other attackers when done correctly.
Choosing Between IT Service Providers
If you’ve decided that outsourcing this area of the business is wise (great decision!), how do you choose between them?
Before anything else, make sure a potential IT service provider offers the services that you need. The last thing you want is to enter a contract with a company only to find that it doesn’t offer the right services.
Once you filter by the services on offer, you can also look at online reviews and testimonials. Don’t just trust the testimonials on the website because IT service providers will obviously choose the best ones for the brand. Instead, reference Google reviews for IT service providers in West Palm Beach to get a more accurate representation.
Also, keep an eye out for awards and certifications. If the company has been recognized in the industry, this is always a good sign. Then, contact them and choose a brand that goes out of its way to accommodate you!