Integrating internal communication tools such as Unified Communications-as-a-Service (UCaaS) with customer-facing systems like Contact Center-as-a-Service (CCaaS) is rapidly gaining traction among businesses. This blog explores the key advantages of UCaaS-CCaaS integration for businesses and provides a guide to help companies successfully implement it.
As technology evolves, so must your business systems. If your IT infrastructure is showing signs of strain — whether through constant breakdowns, security vulnerabilities, or diminished capabilities — it’s time to act. This article outlines eight critical warning signs that your IT systems need an upgrade.
Cybercriminals are now using innocuous office devices such as printers and scanners to launch phishing attacks without needing to hack into your email account. Learn how to spot and stop this new trick to keep your workplace safe from phishing scams.
Windows 10 reaches its end of life NEXT MONTH. If your business still isn’t prepared, you must start planning. Now. Here’s what you need to consider…
Cyberthreats are everywhere, and Macs are common targets. To keep your device and data safe, you need to choose the right anti-malware software. In this quick guide, we walk you through the most important features of antivirus solutions and provide recommendations on the top software options for 2025.
Do Macs need anti-malware software?
Macs are typically targeted less than other devices because macOS is built on a Unix-based system, which inherently offers robust security features.
VoIP systems offer businesses an affordable and efficient way to stay connected. Alarmingly, the risk of VoIP theft is growing as attackers hijack services and threaten business operations. Understanding this threat and how to protect your network is crucial for avoiding costly disruptions.
PowerPoint presentations still hold a firm place in many business meetings. But, let’s be honest, they’re a real pain to create. If you regularly use PowerPoint, Microsoft’s got a solution you’ll love…
The global CrowdStrike outage in July 2024 served as a stark reminder of the fragility of our digital infrastructure. In response, Microsoft is undertaking a fundamental reinvention of its operating system with the Windows Resiliency Initiative. It’s a strategic overhaul designed to make sure Windows can withstand crises of similar scale and impact in the future.
Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships.
